It has come to our attention recently that many of our sellers are encountering issues with Amazon removing their listings. The source of this issue has been Amazon’s requirement for each product to be tested using ISO certified labs and meet specific requirements for dietary supplements. We would like to assure you that our products meet each of Amazons specifications for dietary supplements. All finished products are tested according to the FDA’s requirements under 21 CFR 111 for finished product testing. We use a combination of outside ISO certified labs as well as in-house testing, using all compendial methods that are repeatable.
In the event of products being de-listed for the above reason, the seller has the option to respond. Amazon is asking for the companies to produce a Certificate of Analysis from an ISO/IEC 17025 accredited laboratory. Many companies are struggling to get products relisted but our products at Matsun Nutrition meet or succeed Amazons specifications and we have found success in getting products relisted with the documentation we provide to clients.
If you are one of our sellers having issues with products being delisted, please contact our customer support through at [email protected]. We will help you get the necessary paperwork submitted and your listings approved and re-listed.
If you are currently selling products from another manufacturer and are having difficulty keeping product listings active, consider joining the Matsun Nutrition team. Check out our products here, and get a free quote by filling out our contact form.